Our Services

Customer Retention Marketing

Keep your customers; you’ve earned them…

It’s more cost-effective to retain existing customers than acquire new ones. In fact, on average, 40% of an eCommerce brand’s revenue comes from 8% of loyal customers.

Plus, if you’ve invested in attracting new customers to your eCommerce brand, you want to protect that investment.

Velstar’s customer retention marketing strategies are the most effective way of doing that, and turning customers into brand loyalists.

We will identify your churn, spot opportunities, and develop tactics that deliver.

Contact Us

Email marketing for retention

Dive into your customer’s inboxes and retain them with exclusive offers, review requests, personalised messages and more – with automations making this all the more effective.

Velstar’s email marketers have worked with eCommerce brands big and small to create email retention campaigns that capture and retain customers.

Social media and community building

Build an audience that’s truly engaged with your brand on social media, and you’ll be able to sell to them again and again…

Velstar will work with you to develop an audience development strategy focused on retention – utilising social listening, creating conversations, and more to build an audience of engaged customers.

Content for retention and loyalty

No matter what channel you’re using for retention, it needs to be fuelled with content.

Use content to answer customer questions, inform them about your products and services, and let customers know about exclusive offers – and your retention rates will rocket.

Loyalty & referral programmes

Word of mouth is a powerful way of gaining and retaining customers for your eCommerce brand. How powerful? Well, 92% of consumers trust referrals from people they know.

Velstar will work with you to develop loyalty and referral programmes that reward and retain your existing customers, and generate new ones.

Retain and gain with Velstar

With extensive customer retention experience and partnerships with industry-leading tech partners like Yotpo and LoyaltyLion, Velstar makes us the perfect partner to meet your customer retention needs.

Retain, gain and grow with Velstar.

Let’s talk.